Frequently asked questions

Cloud editions currently deployed across UK properties are supported; desktop-era installations are handled case-by-case after a short compatibility call.

Inside your environment: Settings → Integrations / API keys → create scoped key. Paste that value into our client area activation form. Your username and password never enter our systems.

No. Everything reads and writes through published interfaces with scoped permissions; rate-table writes happen only after your explicit acceptance.

Yes — request a pilot pack via contact: a supervised two-week evaluation slot on up to one property, then first-month-included transition if you continue.

It extends it: real-time refresh, anomaly detection, ninety-day forecasts and cross-module correlation that standard Rezlynx reports do not provide.

We track public release notes and regression-test connectors during release windows; anything material reaches you with notes 48 hours ahead.

Where modules process guest details we act strictly as processor under a written DPA; controller-side handling follows our privacy policy under the UK GDPR with ICO registration ZA582146.

GBP, monthly in advance, secure hosted payment link emailed after checkout — card data never touches this site. Instant VAT invoices.

From the client area or by email from your account address; takes effect at month end. Details on the refund & cancellation page.

Central account manages multiple properties with per-property licence toggles; graduated discounts from four properties.

That is exactly what the legacy import service covers, timed alongside your Guestline go-live plan.

Leeds desk, four-business-hour first-response target, senior engineers only — the people who wrote the connector code.