Terms & Conditions of Supply
Version 2.3 · last updated 21 September 2026 · supplier: Pendle Software Ltd trading as HotelRezlynx (Company No. 11867302)
1. Definitions and interpretation
1.1 In these Terms: “Supplier” means Pendle Software Ltd trading as HotelRezlynx, registered in England & Wales under company number 11867302, with its registered office at First Floor, 12 Boar Lane, Leeds LS1 5EQ, United Kingdom; “Customer” means the person, hotel or corporate group who purchases Services via this website; “Services” means the software modules, integrations and related consultancy described in our catalogue, licensed on a per-property basis; “Host Platform” means the property-management system, booking engine or channel infrastructure already operated by the Customer to which our modules connect through published application programming interfaces (“APIs”); “Order” means a completed checkout or written order confirmation; “Licence Term” means each rolling one-month period for which a monthly licence is granted.
2. Contract formation
2.1 A binding contract is formed when we send an order confirmation by email following your submission of the checkout form. 2.2 Prices are quoted in pounds sterling and exclude VAT, which is charged at the prevailing rate where applicable. We may correct pricing errors before acceptance. 2.3 These Terms incorporate our Privacy Policy and Cookie Policy; in case of conflict between documents, these Terms prevail for commercial matters.
3. Scope of licence
3.1 Each module subscription grants the Customer a non-exclusive, non-transferable right to use the corresponding module at the properties stated in the Order during the Licence Term. Group customers must licence additional properties separately unless otherwise agreed in writing. 3.2 The licence covers production use, reasonable test environments owned by the Customer, and internal configuration changes made through our admin screens. Resale, white-labelling, reverse engineering, creation of derivative works, or circumvention of technical limits constitutes breach.
4. Delivery and activation
4.1 Modules are delivered digitally. After payment confirmation we issue connection instructions and request an API credential generated inside the Customer’s own Host Platform account. We never require, request or store the password of any Host Platform account. 4.2 Typical activation occurs within 48 hours of payment; complex migration engagements follow the project timeline stated in the Order. 4.3 Digital delivery means no physical goods are supplied and delivery is complete upon sending of working access credentials and configuration sign-off.
5. Payment and renewal
5.1 Monthly licences are invoiced monthly in advance, debited by card via the secure payment link emailed after checkout, or by bank transfer for annual arrangements. 5.2 Each Licence Term renews automatically until cancelled under clause 9. 5.3 Late payment beyond 14 days permits suspension without prejudice to accrued charges. One-time project fees are invoiced against agreed milestones.
6. Data protection
6.1 Where modules process personal data (for example guest contact details during messaging or e-signature flows), the Supplier acts as processor and the Customer as controller. Both parties comply with the UK GDPR and the Data Protection Act 2018. The processing purposes, retention periods, sub-processor list and security measures are set out in our Privacy Policy; a full data-processing agreement is available free of charge on request and forms part of the contract once countersigned. 6.2 The Supplier notifies the Customer without undue delay and in any event within 48 hours of becoming aware of a personal-data breach affecting the Customer’s data. 6.3 Records of processing are maintained per Article 30(2) UK GDPR. Auditable logs are retained for 12 months.
7. Host Platform dependence
7.1 Modules depend on APIs provided by third-party platform vendors. If that vendor materially changes or restricts its API, we will implement workarounds within reasonable commercial times or, if impossible, provide pro-rated credit for the affected module. This clause defines the parties’ entire remedy for third-party platform changes.
8. Warranties; liability
8.1 We warrant that Services conform materially to their published description and will be provided with reasonable skill and care. 8.2 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Subject thereto, aggregate liability per contract year is limited to the total fees paid in that year. We are not liable for lost profits, lost bookings or indirect loss. 8.3 Implied warranties are excluded to the extent permitted by section 6 of the Unfair Contract Terms Act 1977; nothing affects statutory consumer rights under the Consumer Rights Act 2015.
9. Cancellation and suspension
9.1 The Customer may cancel any monthly licence at any time effective from the end of the current paid month; see Refund & cancellation. 9.2 Either party may terminate for material breach not cured within 14 days of notice. On termination, licence rights end and we delete Customer configuration data within 30 days except records we must keep by law.
10. Consumer contracts
10.1 Purchases by consumers benefit from a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as detailed on the refund page. Business purchases follow clause 9 instead.
11. Governing law
11.1 These Terms are governed by English law. Courts of England and Wales have exclusive jurisdiction, save that consumers may bring proceedings in their country of residence in the EEA/UK where local law so provides.
12. Complaints and contact
12.1 Complaints go first to support@hotelrezlynx.com; we acknowledge within 2 business days and resolve or propose escalation within 10 business days. Supplier contact: Pendle Software Ltd, First Floor, 12 Boar Lane, Leeds LS1 5EQ, United Kingdom, phone +44 lines shown on our contact page.